Las Hermanas Club

Las Hermanas Club was created with the aim of offering a better and greater service to our private clients.

All those who request it may form the Club, after completing the questionnaire-form and acceptance of the rules of use and privacy policy. Once you are a member you can enjoy specific benefits as a member of the Club, which will be communicated to you by different means.

Membership of the Club will be renewed annually automatically, if not stated otherwise.

SOME OF THE ADVANTAGES OF BELONGING TO THE CLUB

  • SPECIAL DISCOUNT ON YOUR FIRST PURCHASE

    With your registration you will get a 4% discount coupon for your first purchase.

  • DISCOUNT FOR YOUR BIRTHDAY

    We will send you a discount coupon to make use of it on the dates next to your birthday.

  • VIP PURCHASES

    Preferential access to offers, promotions, new releases or limited edition products.

  • PERSONALIZED INFORMATION / ADVICE

    about what type of product best fits your needs.

  • Preferential access to newsletter

FREQUENTLY ASKED QUESTIONS
ABOUT THE CLUB

How can I sign up for the Club?

It is very simple. You can register by filling in the form, calling us at our telephone +34 927 17 20 57 or writing an e-mail to info@hechoenlavera.com, an advisor to the company will indicate the steps to follow and request a series of data and information to register and enjoy the benefits for Club members.

What information can you ask me to register as a member of the Club?

Basic contact information, day and month of birth, product that you buy or usually buy, how often you visit us, if you agree to receive promotions …

Can I refuse not to provide any information on the registration form?

Yes. You are free to not answer or answer any question on the form, but this will have an impact on you not being able to benefit from or take advantage of being part of the Club. For example, if you do not agree to provide a mobile phone, we will not be able to send you via SMS a discount or a promotion if it were planned, likewise with the email, if you do not provide it we will not be able to send you the newsletter or the promotions of that month.

Why don’t I receive emails if I provided it when I signed up for the Club?

The most common reasons for not receiving emails may be related to:

  • He thought he provided an email and did not, or gave one he did not review.
  • The email is categorized as SPAM and may be reaching the « Spam » folder of your email.
  • He wrote his email and did not register well when he was discharged due to the lack of readability.

What happens if I want to stop receiving the Newsletter and promotions?

It will happen that you will not receive them again. To do this you must communicate it, so that we update in our database that you do not want to receive newsletter and / or promotions. You can do it by calling +34 927 17 20 57 or writing an email to info@hechoenlavera.com

We remind you that if you suspend receiving notifications you will not be able to benefit from discounts or promotions.

Does it cost to join the Club?

None. Being part of the Club is free, so there is no cost to you.

Can I be part of the Club and also participate in the competitions organized by the company outside it?

Yes. Being part of the Club does not prevent you from participating in other competitions or initiatives of the company outside the Club.

How can I change the information I gave when I joined the Club?

By telephone +34 927 17 20 57 or by e-mail, info@hechoenlavera.com, you can request the rectification of any information you give when you register.

The average correction time for email is 24-48 hours, and for immediate phone calls or up to 24 hours.

If I decide to unsubscribe from the Club then could I sign up again?

Yes. At any time, using the form, telephone +34 927 17 20 57 or e-mail, info@hechoenlavera.com you can request to register again as a member of the Club.

We are a Consumer Group, can we register at the Club?

No. The Club is an initiative for the end customer and legal persons or groups are not accepted in the Club.

Can I invite someone to be part of the Club even though I have not been a customer and I am not going to place any order?

Yes. The purpose of being part of the Club is to create a community where we can exchange information with our final customer, offer a better service and better purchase conditions, but if someone wants to be part of it without being a customer, they can do so.

Do my Club conditions apply when I place an order through the online store?

No. The online store is a marketing channel that is not included in the Club, but has its own discounts and / or promotions.